Duties
Responsible for developing, coding, installing and maintaining the company’s various
software systems product lines. Modify existing software products or develop entirely new resources. Develop, test and implement new software programs. Communicate with management and technical support colleagues. Design and update software database. Test, maintain and recommend software improvements to ensure strong functionality and optimization. Independently install, customize and integrate commercial software packages. Facilitate root cause analysis of system issues. Manage all technical activities following the company’s implementation methodology. Consult with business and operational process. Manage technical activities. Prepare and update project timelines/schedules. Lead all software/hardware requirement meets. Lead all custom software development, data conversion tasks and all interface development tasks. Manage development of the Data Plan Document, installation, certification and training. Attend all status meetings with customer-facing and internal. Responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. Respond to customer queries in a timely and accurate way, via phone, email or chat. Identify customer needs and help customers use specific features. Analyze and report product malfunctions, testing different scenarios or impersonating users. Update internal databases with information about technical issues and useful discussions with customers. Share feature requests and effective workarounds with team members. Follow up with customers to ensure their technical issues are resolved. Assist in training junior Engineers and Support Representatives.
Location
Long Beach, CA
Salary
$102,360 – 120,120 per year
Minimum Qualifications
Education: Bachelor’s degree (or foreign equivalent) in Computer Engineering, Software Engineering, Information Technology or related discipline.
Experience: 2 years of experience in the job offered, or in a Software/Program Analyst or Software Developer position. Experience must include working knowledge of analyzing, developing and testing new software applications. Must have hands-on experience investigating, writing and testing complex code using OpenEdge ABL (Progress 4GL) as programming language. Experience can be gained concurrently. Employer will accept any suitable combination of education, training or experience.
