International Intimates and WISE

Royal 4 Manages Logistics for International Intimates Apparel Distributor

International Intimates is a global distributor of ladies apparel, lingerie and children’s clothing. They provide value-added services that include pairing, hanging, packaging and tagging items for mass merchandisers like Wal-Mart, Federated Department Stores and Kohls.

Additional Information

Challenge

International Intimates faced several business challenges in 1999. They had difficulty finding inventory made up of 8,000 SKUs in their 75,000 square foot warehouse located in Edison, NJ. Late shipments to mass merchandisers cost the company money and diminished customer satisfaction. Simultaneously, International Intimates wanted to expand their product lines and added a baby clothing line, Bon Bebe, that has helped produce 15% growth in annual revenue for this privately held company. But limited space in the warehouse made it difficult to store the very large cartons that the new children’s clothing line shipped in. International Intimates received as many as three or four inbound containers per day, and each container holds up to 1000 cartons of clothing or products, so the company needed to find more space urgently.

Solution

Coraggio and IT manager Joel Rose began an extensive evaluation process. They examined supply chain execution products from 15 different software suppliers and considered offerings from both large and small vendors. They selected the WISE system from Progress Application Partner Royal 4 for several reasons. “WISE was a great fit for our needs, right out of the box,” commented Coraggio. “But just as important, the system is so easy to program, due in part to the underlying Progress technology, that we readily enhanced functionality to meet our precise needs.

Results

WISE has helped International Intimates improve accuracy, productivity, reduce costs and produced a strong ROI. “The system paid for itself in one year,” said Coraggio. Today, when pickers have to fill orders from 8500 pickable locations in the warehouse, they use WISE RF technology to find inventory. The system provides instant updates to inventory as they fill orders, consolidates information and enables International Intimates to track orders and work in process in real time. Inventory accuracy, which is typically in the 90% range for warehouse operations, has hit 100% for International Intimates.